The complaint and suggestions box is there to attend complaints, suggestions and comments from students enrolled on Masters' and Doctoral Degrees about academic activities and any related services, as well as the facilities, as long as they do not require a specific action that would affect the applicant’s rights.
- A complaint warns the university of something that is amiss, but does not imply a reply nor necessarily an immediate or specific action.
- A suggestion is a way to communicate ideas to improve any aspect of university life or services.
- A student may also show their support for or congratulations on any process that has been especially useful, or towards any person who has been of help to them.
After due analysis, the UIMP commits to giving an individual and reasoned reply within 20 working days. This may lead to improvements being made within the university.