Acknowledgement of receipt

In charge of attending the suggestions boxes every 48 hours at the latest are:

• On behalf of the UIMP, a person appointed from the Students’ Secretary’s Office (UIMP suggestions appointee).
• On behalf of the partner centre, a person appointed (MU suggestions appointee).

On receiving an email the MU suggestions appointee will reply to the student immediately with acknowledgement of receipt and a code. This email will also be sent to the UIMP.

Analysing and writing the reply

The partner centre will analyse the complaint or suggestion and will write up a reply.

If the partner centre considers that the reply should be written by the UIMP, due to it being the sole responsibility of the university, they should address this in an email to the UIMP suggestions box with the code that has been assigned to the complaint or suggestion.

Sending the reply

When the reply is written in a partner centre, it will be sent to the student with the UIMP in copy. When the reply is written in the UIMP, it will be sent to the student with the MU in copy.

This process must take no longer than 20 working days.